Direct access to the level of expertise that you need
Having fast access to GE Healthcare expertise is an excellent way for a radiology department to optimize equipment use and fulfill their obligations to patients. There are two ways to get help – the duty radiographer can telephone an experienced and knowledgeable agent at their national or regional service centre who will put him in touch with an engineer familiar with that technology. Or the radiographer can send a message straight away from their own computer console describing the problem.
This uses GE Healthcare’s unique iLinq™ system which delivers the fault report to the on-line service engineer responsible for that particular imaging modality who will take responsibility for resolving the issue.
Instant access - all year round
iLinq raises communications between healthcare providers and GE to a new level. It features an electronic messaging system for live interaction between the customer and their Online Service engineers.
With iLinq, customers can request support 24 hours a day, seven days a week, 365 days a year. But whatever communications channel that the customer chooses to use, they will be guaranteed a rapid response from someone with a deep understanding of that technology. They can expect to be called back within 30 minutes –or five minutes, if it’s an emergency.
Experts who speak your language
GE Online Service Engineers (OLSEs) are specialists in a specific modality: CT, MRI, X-ray, functional or molecular imaging. They speak customer’s language and run operations in almost every country where GE Healthcare is present. They usually have an engineering degree and an average of 15 years experience in the field, giving them a wealth of practical experience that enables them to troubleshoot systems quickly.
Through a combination of GE Healthcare’s remote diagnostic software and their own expertise in the technologies concerned, OLSEs can examine the look into the system from a distance and identify mechanical malfunctions, repair software errors and even help diagnose certain image quality problems.